TERMS OF SERVICE
General information
This website is operated by Raw lab d.o.o., Slovenska 58, 1000 Ljubljana, Slovenia
(“Raw lab”, “we”, “us”, “our”). By accessing our website or purchasing products from us, you agree to be bound by these Terms of Service (“Terms”). These Terms apply to all users of the site, including browsers, customers, and contributors of content. If you do not agree to these Terms, you may not use our website or services. Our online store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell products online.
Eligibility & use of the website
By using this site, you confirm that you are at least the legal age of majority in your country
of residence or have permission from a legal guardian.
You agree not to use our products or website for any unlawful purpose or in violation of any applicable laws, including intellectual property or consumer protection laws.
You agree not to use our products or website for any unlawful purpose or in violation of any applicable laws, including intellectual property or consumer protection laws.
Products & availability
Certain products are available exclusively online and may be offered in limited quantities.
All product descriptions, images, and prices are provided for informational purposes and may be updated without prior notice.
We make reasonable efforts to display product colors and details accurately; however, we cannot guarantee exact representation across different devices.
All product descriptions, images, and prices are provided for informational purposes and may be updated without prior notice.
We make reasonable efforts to display product colors and details accurately; however, we cannot guarantee exact representation across different devices.
Prices & payment
All prices are shown in the applicable currency and include VAT where required by EU law,
unless stated otherwise.
The final total price, including taxes and shipping costs, is displayed at checkout before payment confirmation.
We reserve the right to modify prices or discontinue products at any time without prior notice.
The final total price, including taxes and shipping costs, is displayed at checkout before payment confirmation.
We reserve the right to modify prices or discontinue products at any time without prior notice.
Shipping & delivery
Orders are typically dispatched within 2–6 business days, unless otherwise stated.
Delivery times may be extended during peak periods or for customized products
(e.g. printing or embroidery).
All orders are shipped from Slovenia.
For orders delivered outside the European Union, customs duties, import taxes, or handling fees may apply. These charges are determined by local authorities and are the sole responsibility of the customer.
All orders are shipped from Slovenia.
For orders delivered outside the European Union, customs duties, import taxes, or handling fees may apply. These charges are determined by local authorities and are the sole responsibility of the customer.
Returns & right of withdrawal (EU consumer rights)
In accordance with EU consumer law, customers have the right to withdraw from a purchase within 14 days of receiving the goods, without providing a reason. Returned items must be unused, undamaged, and returned in their original condition. Refunds are issued for the product value
only; original shipping costs and return shipping costs are non-refundable.
For full details, please refer to our Returns Policy, which forms an integral part of these Terms.
For full details, please refer to our Returns Policy, which forms an integral part of these Terms.
Damaged or defective products
If you receive a damaged or defective product, please contact us at info@rawlab.co
within 7 business days of delivery and include clear photos of the issue.
Please do not return damaged items unless instructed. If approved, we will arrange a free replacement.
Please do not return damaged items unless instructed. If approved, we will arrange a free replacement.
Accuracy of information
We strive to ensure all information on our website is accurate and up to date.
However, we do not guarantee that all content is error-free or current at all times.
We reserve the right to correct errors, inaccuracies, or omissions at any time, including after an order has been placed.
We reserve the right to correct errors, inaccuracies, or omissions at any time, including after an order has been placed.
Intellectual property
All content on this website, including text, images, graphics, logos, and product designs,
is the property of Raw lab d.o.o. and is protected by intellectual property laws.
You may not reproduce, distribute, or use any content without prior written consent. Raw lab is a registered trademark. Unauthorized use is strictly prohibited.
You may not reproduce, distribute, or use any content without prior written consent. Raw lab is a registered trademark. Unauthorized use is strictly prohibited.
Limitation of liability
To the maximum extent permitted by law, Raw lab d.o.o. shall not be liable for indirect, incidental,
or consequential damages arising from the use of our website or products.
Nothing in these Terms limits your statutory consumer rights under applicable EU law.
Nothing in these Terms limits your statutory consumer rights under applicable EU law.
Personal data
The processing of personal data is governed by our Privacy Policy, in accordance with
the General Data Protection Regulation (GDPR).
Governing law
These Terms of Service are governed by and construed in accordance with the laws of Slovenia.
Changes to Terms
We reserve the right to update or modify these Terms at any time.
Changes take effect once published on the website. Continued use of the site constitutes acceptance of the updated Terms.
Changes take effect once published on the website. Continued use of the site constitutes acceptance of the updated Terms.
Contact information
For questions regarding these Terms of Service, please contact us at:
info@rawlab.co
info@rawlab.co